Accountability Chart

Seats own outcomes. People may change, but each outcome has one accountable owner.

Draft based on current internal org charts · August 2026

Named ownerCross-entity leadership seatOpen or ownership to confirm

Every job family has a defined seat

Click a leadership seat above to see its accountabilities.

Managing Partner

Assigned seat owner

Firm strategy and P&L
Legal standards
Practice leadership

Practice / Office Leader

Owner to assign by jurisdiction

Local legal delivery
Attorney coaching
Capacity and client escalation

Attorney

Individual seat owner

Case strategy and advocacy
Client communication
Timely, accurate billing

Paralegal

Individual seat owner

Case execution support
Deadline and document control
Proactive client updates

Intake Manager

Assigned seat owner

Consultation capacity
Intake workflow quality
Speed-to-lead discipline

Client Engagement Attorney

Individual seat owner

Qualified consultations
Ethical conversion
Clear handoff to legal team

Client Engagement Specialist

Individual seat owner

Lead response and follow-up
Consult scheduling
CRM hygiene

Client Operations Manager

Assigned seat owner

Client-experience system
Office operations
Service recovery

Client Experience

Assigned seat owner

Client touchpoints
Feedback and issue routing
Service standard adherence

Office Manager

Assigned seat owner

Office readiness
Facilities and vendors
Local administration

Senior Accountant

Assigned seat owner

Close and reconciliations
Financial-data integrity
Billing support

Billing Specialist

Assigned seat owner

Invoice accuracy and timing
Trust replenishment workflow
Collections coordination

Executive Operations Manager

Assigned seat owner

Executive-priority follow-through
Leadership meeting preparation
Cross-team action tracking

Legal Assistant

Individual seat owner

Attorney and client support
Document and calendar readiness
Timely task completion

Visionary

Chief Executive Officer

Assigned seat owner