Collection rate — normal window (Nov 2024 – Apr 2025)

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Target ≥ 90.8% (v5 KPI #2). Reliable benchmark — the 2025 billing gap distorts L12M.

Trailing 30-day collection rate

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v5 KPI #1. Last 30 days of bill issuance.

L12M collection rate

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For reference; gap-distorted.

Monthly bill issuance & collection (24 months)

MonthBillsBilled CollectedOpen balance% collected